I am very happy to report that within a week of me posting this blog, the fence was fixed and all is good. While no communication was ever attempted by the company to reach me, the fence did get fixed. They may have always planned on fixing it that week rendering my blog irrelevant - but they didn't reach out to me, and I still wrote it. Here is an updated photo:
Back in December, I noticed that my neighbor's tree had fallen over into my backyard and broke the fence that separated our houses (it's not the biggest/heaviest tree, but is still about 25'-30' tall). It happens. In the short-term, I had to tie one of my belts to the fence gate as I have a dog AND my neighbor has a dog.
I went over to talk with my neighbor (whom I had never met) about it to see what it would take to resolve the issue. I found out that he was new to the house and that he rented it from a company and he graciously went and got the contact info for me and wrote down the company's name, number and contact name: OKC Home Realty Services LLC, Scott 405-232-5800.
This was a Saturday and when I called the number I obviously got an answering machine. I left a message and asked for someone to call me back. Needless to say, nobody did and I put it out of my mind for a couple weeks.
My next phone call came a couple weeks later (on a Friday) and Scott picked up. I told him who I was and that I had already left him a message. After I told him which house it was and he found on his list of properties, he told me that he would send a guy out on Monday and get back to me about what their next move would be. Ok, sounds good.
A month later, I call him again (on a Friday) and left a message. I let him know that this was now my third time to reach out in trying to resolve the issue and still have no update. I told him that he needs to get back to me by Tuesday or I'll just have to find some other way of trying to resolve the issue. Scott called me the next day.
It was a Saturday and I was out looking at wedding registry stuff with Marek when Scott called and we recapped the entire situation. He said (almost complete verbatim) that he'll send a guy out on Monday and get it checked out and get back to me. I then told him that I had this exact same conversation with him a month or so back and that I needed to hear back by Tuesday or I was going to "complain" somewhere else and he said he understood and I hung up the phone hoping that would be the end of it....
It is now two weeks later, no call back from OKC Home Realty Services. No call back from Scott. I have never seen anyone back there "checking it out."
So, the first place I will turn is this blog. I wanted to write my non-resolved issued here where others can read it and email me/comment on their thoughts.
It's not that complicated of an issue. A tree has fallen. That's it. As a landlord/property manager, Scott, is this really the best way to handle the situation? REGARDLESS of me connecting with you four different times, REGARDLESS of you telling me you send someone and get back to me (and never did), you were told that you have a tenant that has a fallen tree that has broken your tenant's fence you don't seem to care.
OKC Home Realty Services, LLC
To the public:
Have you ever dealt with this company?
Would you have handled this differently if you were me?
What should I do from here?